1. Booking & Payment
Small Private Events / Birthday Parties:
- A 25% non-refundable deposit (based on the total invoice) is required to secure all bookings.
- The remaining balance can be paid on the day of the event before commencement.
- Customers may choose to pay the full invoice upfront instead of a deposit.
We recommend full payment be made at least 72 hours prior to the event to ensure funds are cleared.
- Please note that until payment is received, your booking is not confirmed and your spot may be offered to another client.
- Once full payment is received, the booking is considered confirmed, and the cancellation policy will apply.
Business Events:
- Full payment is preferred prior to the event to secure the booking.
- Until payment is received, the artist reserves the right to accept another booking for the same date.
- Clients are responsible for ensuring payments are processed and cleared in time.
- By proceeding with a booking and/or payment, you agree to these Terms and Conditions.
2. General Terms
Our travel-fee-free service area covers the Brisbane city. Events outside this area may incur additional travel costs.
- For outdoor events, a properly sheltered area with adequate lighting must be provided (Tree shade alone is not considered sufficient).
- We provide all necessary equipment.
- All paints and materials used are high-quality, non-toxic, and generally allergen-free.
- Please inform us in advance of any known allergies.
- We are unable to provide services to anyone showing symptoms of an infectious illness.
- Face painting is a freehand art form. While we aim to match requested designs, results may vary due to:
- skin tone
- skin texture
- moisture or oil levels
- other natural factors
- Design images are provided as a guide only and may vary in the final result.
- Unless advised otherwise, photos of our work may be taken and used for website and social media purposes.
3. Cancellation & Rescheduling Policy
We value your time and our artists’ commitment, so we’ve created a fair and flexible cancellation policy for both private and business events.
Small Private Events / Birthday Parties:
- The 25% deposit is non-refundable in case of cancellation.
- Bookings may be rescheduled within 6 months of the original event date, subject to availability.
Business Events:
- Bookings are only fully confirmed upon full payment.
- Cancellation Policy (after payment is received)
- More than 3 weeks before event: Full refund
- 2–3 weeks before event: 50% refund
- Within 1 week of event: No refund
If payment is made less than 72 hours before the event, the booking is still confirmed, and the same cancellation terms apply.
Weather-Related Cancellations (Outdoor Events)
We strongly recommend having a backup indoor or covered option.
If severe weather prevents the event from proceeding and cancellation occurs within 1 week of the event:
- We will make reasonable efforts to reschedule, subject to availability.