– A 25% non-refundable deposit (based on the total invoice) is required to secure all bookings.
– The remaining balance can be paid on the day of the event before commencement.
– Customers may choose to pay the full invoice upfront instead of a deposit.
– We recommend full payment be made at least 72 hours prior to the event to ensure funds are cleared.
– Please note that until payment is received, your booking is not confirmed and your spot may be offered to another client.
– Once full payment is received, the booking is considered confirmed, and the cancellation policy will apply.
– Full payment is preferred prior to the event to secure the booking.
– Until payment is received, the artist reserves the right to accept another booking for the same date.
– Clients are responsible for ensuring payments are processed and cleared in time.
– By proceeding with a booking and/or payment, you agree to these Terms and Conditions.
Our travel-fee-free service area covers the Brisbane city. Events outside this area may incur additional travel costs.
– For outdoor events, a properly sheltered area with adequate lighting must be provided (Tree shade alone is not considered sufficient).
– We provide all necessary equipment.
– All paints and materials used are high-quality, non-toxic, and generally allergen-free.
– Please inform us in advance of any known allergies.
– We are unable to provide services to anyone showing symptoms of an infectious illness.
– Face painting is a freehand art form. While we aim to match requested designs, results may vary due to:
– skin tone,
– skin texture,
– moisture or oil levels,
– other natural factors.
– Design images are provided as a guide only and may vary in the final result.
– Unless advised otherwise, photos of our work may be taken and used for website and social media purposes.
We value your time and our artists’ commitment, so we’ve created a fair and flexible cancellation policy for both private and business events.
– The 25% deposit is non-refundable in case of cancellation.
– Bookings may be rescheduled within 6 months of the original event date, subject to availability.
– Bookings are only fully confirmed upon full payment.
– Cancellation Policy (after payment is received)
– More than 3 weeks before event: Full refund
– 2–3 weeks before event: 50% refund
– Within 1 week of event: No refund
If payment is made less than 72 hours before the event, the booking is still confirmed, and the same cancellation terms apply.
– We strongly recommend having a backup indoor or covered option.
– If severe weather prevents the event from proceeding and cancellation occurs within 1 week of the event:
– We will make reasonable efforts to reschedule, subject to availability.